Prague customers — Czech and expat alike — increasingly prefer messaging over calling: no phone anxiety, no hold music, photos attach naturally. WhatsApp Business turns that habit into a proper channel, free, in an afternoon.
What the Business version adds
A profile with hours and location; quick replies for your ten repeated answers (typed once, sent in two taps); away messages that answer at midnight with expectations instead of silence; labels that turn chats into a light CRM (new / quoted / booked / done); and a catalog — products or services with prices, browsable inside the chat.
The connection that multiplies it
A WhatsApp button on the website (like the one on ours), the link in your Instagram bio and Google profile — every channel funneling into one conversation thread customers already trust. For quotes with photos — trades, tailors, caterers — it beats email’s formality and phone’s friction.
The one discipline
Response time. The channel promises immediacy; a next-day reply breaks the promise. Quick replies plus honest away messages keep the promise affordable. Ask us to wire it into your site — button, links and quick-reply library in one setup.
Frequently Asked Questions
Yes — the app with catalogs, quick replies and away messages costs nothing; the API for big volumes is a later story.
No phone anxiety, no hold, photos attach naturally — the quote conversation gets easier for both sides.
Saved answers to your ten repeated questions — typed once, sent in two taps, consistency included.
A light CRM — new, quoted, booked, done — enough pipeline for most small businesses.
Website, Instagram bio and Google profile — every channel funneling into one trusted thread.
Slow replies — the medium promises immediacy; away messages must manage what you can't answer live.
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