{"id":20536,"date":"2026-11-09T11:05:00","date_gmt":"2026-11-09T11:05:00","guid":{"rendered":"https:\/\/praguedesignstudio.com\/?p=20536"},"modified":"2026-10-30T17:19:42","modified_gmt":"2026-10-30T17:19:42","slug":"odpovidani-na-recenze-google-facebook","status":"publish","type":"post","link":"https:\/\/praguedesignstudio.com\/cs\/odpovidani-na-recenze-google-facebook\/","title":{"rendered":"Online reputace: jak odpov\u00eddat na recenze na Googlu a Facebooku (i na ty \u0161patn\u00e9)"},"content":{"rendered":"<p>Va\u0161e odpov\u011bdi na recenze \u010dte mnohem v\u00edc lid\u00ed ne\u017e jen jejich auto\u0159i. Ka\u017ed\u00e1 odpov\u011b\u010f je mal\u00e1 ve\u0159ejn\u00e1 reklama na to, jak se k z\u00e1kazn\u00edk\u016fm chov\u00e1te \u2013 a proto je pr\u00e1ce s recenzemi jednou z nejpodce\u0148ovan\u011bj\u0161\u00edch \u010d\u00e1st\u00ed spr\u00e1vy zna\u010dky.<\/p>\n<h2>Odpov\u00eddejte na ka\u017edou recenzi<\/h2>\n<p>Nejen na ty \u0161patn\u00e9. Kr\u00e1tk\u00e9 osobn\u00ed pod\u011bkov\u00e1n\u00ed pod p\u011btihv\u011bzdi\u010dkovou recenz\u00ed ukazuje, \u017ee firmu vedou skute\u010dn\u00ed lid\u00e9. Sna\u017ete se odpov\u011bd\u011bt do 48 hodin.<\/p>\n<h2>Odpov\u011b\u010f na negativn\u00ed recenzi ve \u010dty\u0159ech kroc\u00edch<\/h2>\n<ol>\n<li><strong>Pod\u011bkujte a uznejte<\/strong> \u2013 \u201eD\u011bkujeme, \u017ee jste n\u00e1m dali v\u011bd\u011bt, mrz\u00ed n\u00e1s, \u017ee ve\u010der nesplnil va\u0161e o\u010dek\u00e1v\u00e1n\u00ed.\u201c<\/li>\n<li><strong>Bu\u010fte konkr\u00e9tn\u00ed a klidn\u00ed<\/strong> \u2013 \u0159e\u0161te samotn\u00fd probl\u00e9m, nikdy ne \u010dlov\u011bka.<\/li>\n<li><strong>Vysv\u011btlete, co se zm\u011bn\u00ed<\/strong> \u2013 jedna v\u011bta o tom, co jste ud\u011blali nebo ud\u011bl\u00e1te.<\/li>\n<li><strong>P\u0159esu\u0148te to mimo ve\u0159ejnost<\/strong> \u2013 nab\u00eddn\u011bte e-mail nebo telefon k osobn\u00edmu vy\u0159e\u0161en\u00ed.<\/li>\n<\/ol>\n<p>Nikdy se ve\u0159ejn\u011b neh\u00e1dejte, ani kdy\u017e je recenze nespravedliv\u00e1. \u010cten\u00e1\u0159i hodnot\u00ed va\u0161i odpov\u011b\u010f, ne st\u00ed\u017enost.<\/p>\n<h2>Jednoduch\u00e1 m\u011bs\u00ed\u010dn\u00ed rutina<\/h2>\n<ul>\n<li>Jednou t\u00fddn\u011b zkontrolujte Google, Facebook a oborov\u00e9 platformy (Firmy.cz, TripAdvisor, Booking).<\/li>\n<li>Sb\u00edrejte opakuj\u00edc\u00ed se st\u00ed\u017enosti \u2013 jsou to obchodn\u00ed post\u0159ehy zdarma.<\/li>\n<li>Spokojen\u00e9 z\u00e1kazn\u00edky po\u017e\u00e1dejte o recenzi ve spr\u00e1vnou chv\u00edli a s p\u0159\u00edm\u00fdm odkazem.<\/li>\n<li>Nejlep\u0161\u00ed recenze sd\u00edlejte jako p\u0159\u00edsp\u011bvky ve firemn\u00edch \u0161ablon\u00e1ch.<\/li>\n<\/ul>\n<p>Sledov\u00e1n\u00ed reputace a odpov\u00edd\u00e1n\u00ed na recenze jsou sou\u010d\u00e1st\u00ed na\u0161ich bal\u00ed\u010dk\u016f <a href=\"\/cs\/services\/digital-marketing\/\">spr\u00e1vy zna\u010dky na soci\u00e1ln\u00edch s\u00edt\u00edch<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Recenze jsou ve\u0159ejn\u00e1 spr\u00e1va zna\u010dky. Jak rychle odpov\u00eddat, co napsat pod jednohv\u011bzdi\u010dkovou recenzi a jednoduch\u00e1 rutina, kter\u00e1 chr\u00e1n\u00ed va\u0161i pov\u011bst.<\/p>","protected":false},"author":1,"featured_media":20695,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_yoast_wpseo_canonical":"","_themeisle_gutenberg_block_has_review":false,"footnotes":"","rank_math_title":"","rank_math_description":"","rank_math_focus_keyword":"","rank_math_canonical_url":""},"categories":[127],"tags":[],"class_list":["post-20536","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-digital-marketing","category-127","description-off"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Jak odpov\u00eddat na recenze na Googlu a Facebooku<\/title>\n<meta name=\"description\" content=\"Recenze jsou ve\u0159ejn\u00e1 spr\u00e1va zna\u010dky. Jak rychle odpov\u00eddat, odpov\u011b\u010f na negativn\u00ed recenzi ve \u010dty\u0159ech kroc\u00edch a rutina, kter\u00e1 chr\u00e1n\u00ed va\u0161i pov\u011bst.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/praguedesignstudio.com\/cs\/odpovidani-na-recenze-google-facebook\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Jak odpov\u00eddat na recenze na Googlu a Facebooku\" \/>\n<meta property=\"og:description\" content=\"Recenze jsou ve\u0159ejn\u00e1 spr\u00e1va zna\u010dky. 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