{"id":20535,"date":"2026-11-09T11:00:00","date_gmt":"2026-11-09T11:00:00","guid":{"rendered":"https:\/\/praguedesignstudio.com\/?p=20535"},"modified":"2026-10-30T17:19:42","modified_gmt":"2026-10-30T17:19:42","slug":"reply-google-facebook-reviews-reputation","status":"publish","type":"post","link":"https:\/\/praguedesignstudio.com\/cs\/reply-google-facebook-reviews-reputation\/","title":{"rendered":"Online Reputation: How to Reply to Google and Facebook Reviews (Even the Bad Ones)"},"content":{"rendered":"

Your replies to reviews are read by far more people than the reviews’ authors. Every response is a small public advertisement for how you treat customers \u2013 which makes review management one of the most underrated parts of brand management.<\/p>\n

Reply to every review<\/h2>\n

Not only the bad ones. A short, personal thank-you under a five-star review shows that real people run the business. Aim to reply within 48 hours.<\/p>\n

The four-step reply to a negative review<\/h2>\n
    \n
  1. Thank and acknowledge<\/strong> \u2013 “Thank you for letting us know, we’re sorry the evening didn’t meet expectations.”<\/li>\n
  2. Stay specific and calm<\/strong> \u2013 address the actual issue, never the person.<\/li>\n
  3. Explain what changes<\/strong> \u2013 one sentence on what you have done or will do.<\/li>\n
  4. Move it offline<\/strong> \u2013 offer an email or phone number to resolve it personally.<\/li>\n<\/ol>\n

    Never argue in public, even when the review is unfair. Readers judge your reply, not the complaint.<\/p>\n

    A simple monthly routine<\/h2>\n